PAYMENT TERMS & CONDITIONS
1. TERMS & CONDITIONS FOR PAYMENT OF FEES BY CREDIT OR DEBIT CARD
By accessing any part of the Smartways 247Backup service, you agree to provide Smartways with accurate and complete billing information, including your legal name, address and telephone number, and to update this information within 30 days of any change to it.
1.2 Payment by fraudulent means will result in immediate and permanent termination of the account, and possible criminal penalties.
1.3 Smartways reserves the right to change the Fees or applicable charges and to institute new charges at any time (which may be sent by email or displayed on the www.247backup.co.uk web site). The Fees will automatically be charged annually or according to subscription, in advance.
1.4 Your Smartways account will be considered delinquent if your credit card company refuses for any reason to pay the amount billed to it and that amount remains unpaid at the beginning of the next accounting cycle. The additional services may be suspended, archived or purged from the system if your account is delinquent for more than one billing cycle. Smartways may impose a charge to restore archived data from delinquent accounts.
1.5 If you believe you have been billed incorrectly for the Service, you must contact Smartways no later than 60 days after the closing date of the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Inquiries should be directed to billing@247backup.co.uk
2. TERM AND TERMINATION
2.1 Upon the expiration of the initial term of a twelve (12) month Service Agreement, unless otherwise terminated, this Service Agreement is renewable according to subscription. Termination by You prior to such expiration may subject You to an Early Termination Fee of 50% of Your current subscription fee.
2.2 Smartways may terminate this Service Agreement immediately, without prior notice or liability, if you breach any of the terms or conditions of this Service Agreement
2.3 Upon expiration or termination, You will immediately cease all use of the software, service, and any documentation and destroy all copies of the software and any documentation.
3 REFUND POLICY
3.1 Smartways 247Backup is sold with annual subscriptions that are billed in advance according to your chosen service plan, be it Monthly, Quarterly or Annually. Upon initiation of your subscription Smartways allocates Online Storage Space to you for one year. If for any reason you are not satisfied with your Smartways 247Backup subscription you may contact support@247backup.co.uk
3.2 Smartways 247Backup comes with a 30-day unconditional money back guarantee. If for any reason you wish to cancel your subscription, you can do this by signing into your online account https://my.247backup.co.uk/myaccount and cancelling your subscription. Alternatively, you can notify us by contacting billing@247backup.co.uk within 30-days of your purchase.
3.3 If you cancel your subscription within 30-days of signing up for the 247Backup service, Smartways will provide you with a 100% refund. In the event of you cancelling your subscription, all of your data will be permanently deleted on the 10th working day after your date of cancellation from the Smartways 247Backup servers and all tape backups of your data will be overwritten and/or destroyed during the following backup cycles.
3.4 If you cancel your account within the first forty-five (45) days of your latest subscription, you will receive a refund for 50% of your latest subscription fee paid.
3.5 Cancellations after forty-five (45) days of your latest subscription will not qualify for a refund.
4 GENERAL
4.1 All prices exclude VAT, which will be charged at the current rate of 17.5% where applicable, unless otherwise stated.
4.2 Prices and promotions are correct at time of going to press, but may change at any time. We will inform our customers of changes to their price plan in line with their package agreement.
4.3 Further details of all charges are available on request or on our website.
Please also refer to our Legal section for further information.
