Legals

This site is owned and operated by STL Smartways Technology Limited (STL). The information contained in this site is proprietary to STL and the modification and/or use of the materials is a violation of STL’s proprietary rights.

Unless specifically permitted by STL or as part of the permissions granted to use marketing collateral as an authorised 247Backup Partner, the materials may not be used, reproduced or disclosed to others. STL does not warrant the correctness or accuracy of the content contained herein.

Like all Web services, the 247Backup online backup service may be temporarily unavailable from time to time due to required maintenance, telecommunications interruptions, or other disruptions. Although STL makes every reasonable effort to minimise such downtime, STL does not guarantee 100% availability of 247Backup services. STL will not be liable for any damages due to causes beyond its reasonable control, including but not limited to: acts of God, fire, war, natural disaster, accident, riots, acts of government, shortage of materials or supplies, failure of any transportation or communication system, non-performance of any of the Subscriber's agents or third party providers (including, without limitation, the failure or performance of common carriers, interchanged carriers, local exchange carriers, internet service providers, suppliers, subcontractors) or any other cause beyond its reasonable control.

The liability of STL to the Subscriber for damage to or loss of data shall be limited as described in the 247Backup Software License and Subscription Service Agreement. Under no circumstances will STL be liable for the contents or value of the Subscriber's lost or damaged data.

Subscriber warrants that it is the owner or legal custodian of the data transmitted to STL via the 247Backup service and that it has full authority to transmit said data and direct its restored data at its designated computer.

Trademarks

247Backup ™ is a trademark of STL Smartways Technology Limited

Copyright Notice

Copyright © 2004 STL Smartways Technology Limited. All Rights Reserved. STL Smartways Technology Limited, 8 Westleigh Park, Scirocco Close, Northampton, England. NN3 6BW
Use of this site signifies your compliance with these terms of use.

Enquiries: info@247backup.co.uk

License Agreement

SOFTWARE LICENSE AND SUBSCRIPTION SERVICE AGREEMENT
247BACKUP BACKUP AS PROVIDED BY:

STL SMARTWAYS TECHNOLOGY LIMITED
8 WESTLEIGH PARK
SCIROCCO CLOSE
MOULTON PARK
NORTHAMPTON
UNITED KINGDON
NN3 6BW
Tel. +44(0)1604 670 500
Fax. +44(0)1604 670 567
email. info@smartways.net
website. www.smartways.net
UK Company Registered No. 2901480
UK VAT No. GB 623727050

CAREFULLY READ THE FOLLOWING LEGAL AGREEMENT BEFORE DOWNLOADING THIS SOFTWARE. BY DOWNLOADING THIS SOFTWARE YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS SOFTWARE LICENSE AND SUBSCRIPTION SERVICE AGREEMENT (THE "AGREEMENT").

IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT DOWNLOAD THIS SOFTWARE FROM SMARTWAYS TECHNOLOGY LTD ("STL").

IT IS RECOMMENDED THAT YOU PERFORM OCCASIONAL TEST RESTORES AND FAMILIARISE YOURSELF WITH THE OPERATION OF THE SOFTWARE BEFORE AN EMERGENCY SITUATION ARISES.

1. LICENSE:
   The software covered by this Agreement is the software program and documentation accompanying this License, whether on disk, in read only memory, on any other media or in any other form, and if you have downloaded the software, the licensed software includes all files, images contained in or generated by the software and accompanying data (collectively, the "Software"). STL grants to you a non-exclusive limited license to install and use the Software on as many machines as necessary, for the sole purpose of connectivity to the STL backup and restore Service (the “Service”).
   
   
2. RESTRICTIONS.
   You shall not transfer, distribute, rent, lease, sublicense, assign, copy, modify, reverse compile, disassemble, or otherwise reverse engineer or attempt to reconstruct the Software, in whole or in part. You may only use the Software in connection with STL's Service, and not with any other backup or related service.
   
   
3. OWNERSHIP.
   This Agreement gives you limited rights to use the Software. You do not own the Software. All rights, title and interest in and to the Software not specifically granted in this license belong to STL, including, without limitation, UK, EU and International Copyright and Trade Secret Rights.
   
   
4. TERM AND TERMINATION.
   This Agreement is effective until terminated. This Agreement will automatically terminate, without notice to you, if you fail to comply with any term of this Agreement, including the non-payment of Service Fees. You may terminate this Agreement at any time by discontinuing service with STL. To discontinue service, you must give STL written notice by logging-in to your subscriber's account management page at https://www.247backup.co.uk and cancelling your 247Backup Service. You will be able to select an immediate or future specific termination date.
   
   YOU AGREE THAT UPON ACCOUNT TERMINATION, YOU ARE AUTHORISING STL TO DELETE ALL ASSOCIATED BACKUP FILES AND DATA FROM OUR SERVERS.
   
   
5. USE OF SERVICE.
   Use of this Service consists of the right of a Subscriber of the Service (“Subscriber”) to electronically transmit and store computer data using either a private data communications network, or the Internet into a location maintained by STL and to retrieve said data as required. The Service is made available by STL to Subscriber during the period Subscriber maintains a paid subscription to the Service. Subscriber must maintain a current license of STL’s Software for Services where software is required to provision access.
   
   Subscriber should maintain a primary electronic file of all materials stored in the Service. Subscriber should not utilise the service as a substitute for primary electronic file maintenance.
   
   STL may make copies of all files stored as part of the backup and recovery of servers utilised in connection with some of the Services. STL is not obligated to archive such copies and will utilise them only for backup purposes. They will not be accessible to the Subscriber.
   
   
6. SERVICE FEES.
   Except for fees payable to an authorised 247Backup Reseller or Manufacturer, Subscriber shall pay in advance any registration or service fees and other charges incurred by Subscriber or Subscriber’s designated users at the rates in effect for the billing period in which those charges are incurred. For situations where credit card payment is utilised, Subscriber shall maintain a current authorisation for STL to debit Subscriber’s credit card account for such amounts. In addition, Subscriber shall provide STL a current street address and Internet e-mail address for all communications and shall notify STL of any change of address. Subscriber shall pay all applicable taxes related to use of the Service by Subscriber or Subscriber’s designated users. For situations where the Subscriber’s credit card issuing financial institution has been notified of a payment dispute, said Subscriber agrees that proof of Service usage by Subscriber constitutes Subscriber authorisation to submit payment request to Credit Card issuing financial institution. STL may, in addition, at its sole discretion and without notice to the Subscriber, (a) suspend its performance under this Agreement and deny Subscriber’s and Subscriber’s designated users’ access to and use of the Service until Subscriber is back in good standing, or (b) terminate this Agreement and Subscriber’s and Subscriber’s designated users’ access to and the use of the Service. Further, STL may cancel the Service to Subscriber without cause upon thirty (30) days prior written notice. Subscriber must provide STL with written notice of Subscriber’s intent to terminate use of the Service. A cancellation notice can be submitted from the Subscriber’s account management page on the STL web site at https://my.247backup.co.uk. At the time of cancellation, the Subscriber’s access to any of Subscriber’s data stored by the Service may be permanently terminated. STL will not provide a refund for any unused portion of the Services paid in advance by Subscriber.
   
   While STL reserves the right to modify and change Service fees at any time, current Service fees, and any changes to the fees will be posted on STL's website at: http://www.247backup.co.uk.
   
   SUBSCRIBER AGREES THAT STL WILL INVOICE SUBSCRIBER FOR THE FEE APPLICABLE TO THE AMOUNT OF STORAGE SPACE USED ON STL'S SERVERS FOR SUBSCRIBER’S DATA BACKUP. SHOULD SUBSCRIBER’S DATA BACKUP REQUIREMENTS INCREASE SUCH THAT THE RESULTING SIZE REQUIREMENT MOVES THE SUBSCRIBER INTO A DIFFERENT PRICE LEVEL AS PER STL'S PRICING MODEL, SUBSCRIBER AGREES TO BE INVOICED AT THE NEW, APPLICABLE RATE, PRORATED FOR EACH MONTH SUBSCRIBER’S STORAGE REQUIREMENTS EXCEED SUBSCRIBER’S PRE-AUTHORISED STORAGE LIMIT.
   
   
7. PASSWORDS.
   No bailment or similar obligation is created between Subscriber (and/or Subscriber’s designated users) and STL with respect to Subscriber’s stored data. Subscriber is solely responsible for maintaining the confidentiality of Passwords, including restricting the use of the Passwords by Subscriber’s designated users. Subscriber shall be responsible for all use of the Service accessed through Subscriber’s Password.
   
   STL SHALL NOT HAVE ANY RESPONSIBILITY OR OBLIGATION TO SUBSCRIBER, SUBSCRIBER’S DESIGNATED USERS OR OTHER USERS OF THE SERVICE TO MONITOR, SUPERVISE OR OVERSEE THE CONTENTS OF FILES STORED ON THE SERVICE. STL IS NOT RESPONSIBLE FOR PROVIDING SUBSCRIBER WITH PASSWORDS IN THE EVENT OF A FORGOTTEN PASSWORD. WITHOUT THE CORRECT PASSWORD, SUBSCRIBER’S DATA WILL REMAIN ENCRYPTED AND INACCESSIBLE.
   
   
8. COMMUNICATIONS CIRCUITS.
   Subscriber is responsible for and must provide all telephone or other communication equipment and services necessary to access the Service. All data files are transmitted over communication company circuits, which are wholly beyond the control and jurisdiction of STL and are maintained by the communications company. If these communication circuits are not functional for any reason, the data files may not accurately or completely reach STL's facility or equipment. STL cannot be responsible for the continued operation or functioning of these communication circuits nor the reliability of the data files being received over them.
   
   
9. UNLAWFUL MATERIALS.
   Subscriber shall not use the Service for storage, possession or transmission of any information, the possession, creation or transmission of which violates any of the Subscribers local or national laws, or UK and EU laws including without limitation, stolen materials, obscene materials or child pornography. SUBSCRIBER’S BACKUP FILES MAINTAINED BY STL ARE SUBJECT TO EXAMINATION BY LAW ENFORCEMENT OFFICIALS OR OTHERS WITHOUT SUBSCRIBER’S CONSENT UPON PRESENTATION TO SUBSCRIBER OR STL OF A SEARCH WARRANT OR SUBPOENA.
   
   
10. EXPORT CONTROLS.
    Subscriber acknowledges that the Software contains encryption algorithms and may be subject to restrictions and controls imposed under the export control laws and regulations of the jurisdiction in which the subscriber is using the Software and may not be exported, acquired, shipped, transferred or re-exported, directly or indirectly, to (i) any country or region prohibited under such laws and regulations or (ii) any end user who has been prohibited from participating in the export transaction under such laws or regulations. In particular, the Software is subject to regulations respecting export permits and prohibitions on export under the laws of the United States and Canada.
    
    
11. INDEMNIFICATION.
    Subscriber agrees to indemnify STL against liability for use of Subscriber’s account which liability is a direct result of Subscriber’s misuse or neglect use of its account(s).
    
    
12. NO OTHER WARRANTIES.
    SUBSCRIBER EXPRESSLY AGREES THAT USE OF THE SOFTWARE AND SERVICE IS AT SUBSCRIBER’S SOLE RISK. NEITHER STL NOR ANY OF ITS LICENSORS, EMPLOYEES, OR AGENTS WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE; NOR STL OR ANY OF ITS LICENSORS, EMPLOYEES OR AGENTS MAKE ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM USE OF THE SERVICE. EXCEPT AS EXPRESSLY PROVIDED IN THIS LICENSE, THE SOFTWARE AND SERVICE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.
    
    
13. LIMITATION OF LIABILITY.
    IN NO EVENT WILL STL OR ITS RESELLERS, DISTRIBUTORS, AGENTS OR LICENSORS BE LIABLE FOR ANY CLAIM, WHETHER IN CONTRACT, TORT OR ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNTS PAID BY SUBSCRIBER, IF ANY, FOR THE SERVICE FOR THE TWELVE MONTH PERIOD (IF PAYING ANNUALLY) OR THE THREE MONTH PERIOD (IF PAYING QUARTERLY) OR THE ONE MONTH PERIOD (IF PAYING MONTHLY) PRECEDING THE EVENT FORMING THE BASIS OF THE CLAIM. IN NO EVENT WILL STL NOR ANYONE ELSE INVOLVED IN CREATING, DELIVERING OR MAINTAINING THE SERVICE BE LIABLE FOR ANY DAMAGES INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, LOSSES RELATED TO BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION OR LOSS OF PROFITS ARISING OUT OF SUBSCRIBER’S USE OF OR INABILITY TO USE THE SOFTWARE OR SERVICE, OR OUT OF ANY BREACH OF WARRANTY, EVEN IF STL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY.
    
    
14. INSURANCE.
    Subscriber does not desire this Agreement to provide liability for loss or damage due directly or indirectly to occurrences, or consequences there from, which the service is designed to deter or avert. If subscriber desires additional liability coverage, it shall be the subscriber’s sole responsibility to secure it from an insurance carrier or other agency of subscriber’s choice, at subscriber’s own expense. Subscriber shall bring no suit against STL as a result of any loss arising from this Agreement.
    
    
15. ASSIGNMENT.
    STL shall have the right to assign this Agreement to any person, firm or corporation, without prior consent.
    
    
16. EXCLUSIVE REMEDY.
    In the event a court of competent jurisdiction determines that the "Insurance," "Limitation of Liability," and/or "No Other Warranties" section(s) of this Agreement are invalid and STL should be found liable for loss or damage due to failure of the services provided under this Agreement, STL’s liability shall be limited to the Subscriber’s fees paid, if any, for the Service for the 12 month period (if paying annually) or the 3 month period (if paying quarterly) or the 1 month period (if paying monthly) preceding the event forming the basis of the claim, as agreed upon liquidated damages and not as a penalty. Because of the nature of the services rendered and the system as a whole, it is impractical and extremely difficult to determine the actual damages, if any, which may result from failure on the part of STL to perform its responsibilities under this Agreement. Such liquidated damage is the exclusive remedy for any failure of the services, and the provisions of this paragraph shall apply if loss or damage, irrespective of cause or origin, results directly or indirectly to a person or property from the performance or non-performance of any obligation of STL from negligence, active or otherwise, of STL, its agents or employees. It is intended and expressly agreed that the purpose of the preceding provisions are to set an upper limit to the amount recoverable by subscriber and to fix liability of STL at a specific sum not to exceed the fees paid to STL for the prior twelve, three or one month(s) of service, whichever is applicable.
    
    
17. ENTIRE AGREEMENT.
    This Agreement and any additional Operating Rules published by STL from time to time constitute the entire and only agreement between STL and Subscriber (including Subscriber’s designated users) with respect to the Software and Service. This Agreement supersedes all other communications and agreements with regard to the subject matter hereof. Upon notice published over the Service, STL may modify this Agreement, the Operating Rules or prices, and may discontinue or revise any or all other aspects of the Service at its sole discretion and without advance notice. Unless otherwise agreed, Subscriber’s right to use the Service or to designate users is not transferable and is subject to any limits established by STL.
    
    
18. CONTROLLING LAW AND SEVERABILITY.
    This Agreement is, and shall be governed by and construed in accordance with the law of the United Kingdom and the European Union applicable to agreements made and performed in the United Kingdom. The parties hereto agree that any dispute in any manner arising out of this Agreement shall be submitted for resolution by mandatory arbitration. In the event the parties cannot agree upon a mutually-acceptable arbitrator, the arbitrator shall be the UK Small Claims Court. The parties further agree that the laws of the United Kingdom shall apply to all disputes arising hereunder and that the exclusive and proper forum for the arbitration of disputes arising hereunder shall be in Northampton, Northamptonshire, England. The parties further agree that the successful party in any such arbitration shall be entitled to the recovery of its reasonable attorney's fees and costs, to be awarded by the arbitrator. Notwithstanding any acknowledgement of a Subscriber purchase order by STL, any provision or condition in any purchase order, voucher, letter or other memorandum of the Subscriber which is in any way inconsistent with, or adds to the provisions of this agreement is null and void. Neither the course of conduct between parties nor trade practice shall act to modify the provisions of this Agreement. If any provision of this Agreement is determined to be invalid, all other provisions shall remain in full force and effect. The provisions of paragraph 12 and 18 and all obligations of and restrictions on Subscriber and its designated users shall survive any termination of this Agreement.

Privacy Policy

At 247Backup we understand the value of your privacy, and we are committed to protect it. The information we collect about you on our website is used to process orders and provide a more personalised navigation through our site. All data backed up using the 247Backup online backup service is handled as “strictly confidential” and is never accessed without the customer’s express permission. This Policy is designed to assist you in understanding how this site collects, uses and safeguards the information you provide to 247Backup.

How do we protect your data?

In addition to our physical security measures, all files backed up to the 247Backup data centres are securely encrypted using state of the art encryption technology. Even file and pathnames are scrambled, eliminating the ability for anyone to see what files you have backed up. Your data remains encrypted during transfer to/from and storage at our secure data centres. It is never unencrypted, except on your computer.

By default, your login password is used as your encryption key. While 247Backup maintains and has knowledge of these login passwords, it is our policy that we will NEVER access or decrypt your data. In extreme customer support situations, it may be necessary for 247Backup to access or restore your data. 247Backup will always obtain permission from the account owner/administrator prior to performing any data access or decryption on your behalf.

For 100% confidentiality, 247Backup provides users with a Secret Encryption Key option. The Secret Encryption Key is maintained on the client and is never transmitted to 247Backup or known to us. By using the Secret Encryption Key and keeping it confidential, it is impossible for anyone else, including 247Backup, to access or decrypt your data. Note: If you forget your Secret Encryption Key, your data cannot be restored. As such, use of the Secret Encryption Key is at the user’s sole risk and, if forgotten, may limit our ability to support you.

What Information Do We Collect and How Do We Use it?

When you download software from this site, we collect your name, e-mail address, mailing address, telephone number and credit card information. This information enables us to contact you with important installation information, follow-up and support. It is also used to process your order and notify you of your order or current account status. You must accept these terms and conditions prior to downloading any 247Backup software. A checkbox is provided on the download entry form to indicate your acceptance.

When you submit customer feedback or contact technical support, we also ask for your e-mail address so we may provide you with a timely response. We do not display e-mail address on our feedback pages.

For contests or promotions, we may ask for your name, mailing address, and e-mail address so we can administer the contest and notify winners.

We may use the information we collect to notify you about important functionality changes to the site, new services, and special offers that we think you will find of value. If you would rather not receive this information, you can modify these preferences on your user account page.

When you access your account or place orders with 247Backup, we offer the use of our secure server. The secure server software encrypts all information you input before it is sent to us. In addition, all of your personal data we collect is protected against unauthorised access.

Passive Information Collected

Our site may utilise a standard technology called "cookies" to collect information about how this site is used and enhance your shopping experience. We use Passive Information to gather information about site visitors and to enhance and design this site to make it easier, faster and friendlier to use. We do not connect any of this information to your personal information or e-mail address. Passive Information is collected on an aggregate basis without any association to your personal information so that you remain anonymous. If you do not wish to transmit "cookie" information about yourself, you may turn off the cookie function in your web browser; please consult the "Help" section of your browser to correctly do so.

Exactly what are Cookies?

Cookies are a feature of web browser (Internet Explorer, Netscape Navigator, etc.) software that allow web servers to recognise the computer used to access a site. They are small pieces of data that are stored by a user's web browser on one site to simplify subsequent interactions with that site by the same user or to use the information to streamline the user's transaction on related web pages. This makes it easier for a user to move from site to site and to complete transactions over the Internet. Cookies should make your online experience easier and more personalized.

We are committed to protecting your privacy

247Backup does not sell, trade, or rent your personal information to any outside party. 247Backup may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors and partners. These statistics will not include any personal identifying information.

We may be required by law or government agency to disclose both Active and Passive Information you have provided to 247Backup and will do so if required by law or subpoena, or for enforcement of or claims regarding our license and service agreements.

Alternative Communications

We secure all of your personal information by using reasonable efforts to prevent unauthorized access or disclosure, accidental loss or destruction of Active and Passive Information. Other communications you may have with 247Backup via e-mail or snail-mail may not be secure unless 247Backup advises you that security measures are in place prior to your sending information. Therefore, if you choose to communicate with 247Backup through these means, you are assuming the risk of doing so and 247Backup requests that you do not send or post sensitive information through these means.

Consent

Your use of this web site constitutes your agreement to the collection and use of this information by 247Backup. We reserve the right to revise this policy at our discretion. If any material changes are to be made in our privacy practices, we will send a notification to the email address provided by our subscribers and post the changes in our privacy statement on our homepage 30 days prior to the changes taking effect.

247Backup is a trading name for the Online Backup Division of STL Smartways Technology Limited

STL Smartways Technology Limited
8 Westleigh Park
Scirocco Close
Moulton Park
Northampton
United Kingdom
NN3 6BW
T. +44 (0)1604 670 500
F +44 (0)1604 670 567
e. info@smartways.net

PAYMENT TERMS & CONDITIONS

1. TERMS & CONDITIONS FOR PAYMENT OF FEES BY CREDIT OR DEBIT CARD

By accessing any part of the Smartways 247Backup service, you agree to provide Smartways with accurate and complete billing information, including your legal name, address and telephone number, and to update this information within 30 days of any change to it.

1.2 Payment by fraudulent means will result in immediate and permanent termination of the account, and possible criminal penalties.

1.3 Smartways reserves the right to change the Fees or applicable charges and to institute new charges at any time (which may be sent by email or displayed on the www.247backup.co.uk web site). The Fees will automatically be charged annually or according to subscription, in advance.

1.4 Your Smartways account will be considered delinquent if your credit card company refuses for any reason to pay the amount billed to it and that amount remains unpaid at the beginning of the next accounting cycle. The additional services may be suspended, archived or purged from the system if your account is delinquent for more than one billing cycle. Smartways may impose a charge to restore archived data from delinquent accounts.

1.5 If you believe you have been billed incorrectly for the Service, you must contact Smartways no later than 60 days after the closing date of the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Inquiries should be directed to billing@247backup.co.uk

2. TERM AND TERMINATION

2.1 Upon the expiration of the initial term of a twelve (12) month Service Agreement, unless otherwise terminated, this Service Agreement is renewable according to subscription. Termination by You prior to such expiration may subject You to an Early Termination Fee of 50% of Your current subscription fee.

2.2 Smartways may terminate this Service Agreement immediately, without prior notice or liability, if you breach any of the terms or conditions of this Service Agreement

2.3 Upon expiration or termination, You will immediately cease all use of the software, service, and any documentation and destroy all copies of the software and any documentation.

3 REFUND POLICY

3.1 Smartways 247Backup is sold with annual subscriptions that are billed in advance according to your chosen service plan, be it Monthly, Quarterly or Annually. Upon initiation of your subscription Smartways allocates Online Storage Space to you for one year. If for any reason you are not satisfied with your Smartways 247Backup subscription you may contact support@247backup.co.uk

3.2 Smartways 247Backup comes with a 30-day unconditional money back guarantee. If for any reason you wish to cancel your subscription, you can do this by signing into your online account https://my.247backup.co.uk/myaccount and cancelling your subscription. Alternatively, you can notify us by contacting billing@247backup.co.uk within 30-days of your purchase.

3.3 If you cancel your subscription within 30-days of signing up for the 247Backup service, Smartways will provide you with a 100% refund. In the event of you cancelling your subscription, all of your data will be permanently deleted on the 10th working day after your date of cancellation from the Smartways 247Backup servers and all tape backups of your data will be overwritten and/or destroyed during the following backup cycles.

3.4 If you cancel your account within the first forty-five (45) days of your latest subscription, you will receive a refund for 50% of your latest subscription fee paid.

3.5 Cancellations after forty-five (45) days of your latest subscription will not qualify for a refund.

4 GENERAL

4.1 All prices exclude VAT, which will be charged at the current rate of 17.5% where applicable, unless otherwise stated.

4.2 Prices and promotions are correct at time of going to press, but may change at any time. We will inform our customers of changes to their price plan in line with their package agreement.

4.3 Further details of all charges are available on request or on our website.